Why Isn’t My iPhone Connected to Wi-Fi?

How to reconnect your iPhone when it loses its Wi-Fi connection.

Who likes it when their Wi-Fi connection suddenly conks out? No one, that’s who. Not only is your Netflix-and-chill disrupted, but continuing to watch (or work or Snap) means eating into your data. And that data is precious!

If you find yourself with Wi-Fi issues, the first step to diagnosing the problem is ensuring you’re actually disconnected and the problem isn’t coming from inside the app (or somewhere else).

  1. Open Settings and look for Wi-Fi. If you see a connection name next to the icon, you’re connected. You can also look for the three Wi-Fi signal bars at the top left of your screen.
  2. If you see Not Connected or you can’t find the Wi-Fi signal icon, tap Wi-Fi in Settings.
  3. Tap the network you want to connect to.
  4. You may need to enter a password, depending on the network’s security settings. But if all goes well, you’ll see a blue check next to the network name and the Wi-Fi signal icon at the top of your screen.

Forget the Network and Reconnect

But let’s say things don’t go well and you’re still not connected, or able to connect, to your Wi-Fi network of choice. You can try telling your phone to forget the network, then try reconnecting it.

  1. Tap Settings> Wi-Fi.
  2. Tap the Info icon next to the network name.
  3. Tap Forget This Network.
  4. You’ll be asked if you really want to forget the network. Tap Forget, and the network will disappear briefly.
    Once it shows up, tap it to reconnect.

Don’t worry: This won’t erase any of your data. It just clears out any information associated with that Wi-Fi network, like VPN/APN settings and passwords, so make sure you remember how to sign in!

Restart Your Phone

If forgetting the network doesn’t do it and you’re still not connected, or able to connect, to Wi-Fi, you can try restarting your phone. This can fix most issues that pop up.

  1. Press and hold the Power button until you see Slide to Power Off.
  2. Slide to power off the phone.
  3. Wait 30 seconds, then hold the Power button again to turn the phone back on.

Restart Your Router

If you’re at home and you’re still having trouble, you likely have an issue with your network. And that means restarting your Wi-Fi router or, possibly, your modem.

To restart your router, unplug it for 30 seconds then reconnect the power source. It will flash through a bunch of lights before restarting, and your network will disappear for a few moments. But once it has come back online, you’ll be able to find the network again.

Solving modem issues can be a little trickier, so if nothing up to now has worked you’ll need to contact your internet provider and ask them to run a diagnostic on your internet connection and check for service disruptions in your community.

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